Return Policy

Return Policy
At NQ Products, we are committed to ensuring the satisfaction and confidence of our customers in every purchase. We understand that sometimes, a product may not meet your expectations or may arrive with defects. In such cases, we offer a comprehensive return policy to ensure a seamless and positive experience.

1. Defective or Incorrect Items:
– If a product reaches you in a defective state or differs from what was ordered, you are entitled to a non-conditional return.
– We will facilitate an exchange for the same product or another product of your choice within the same price range, subject to availability.

2. Out of Stock Items:
– In instances where the preferred replacement product is not available, we kindly ask for your patience. We will offer a substitute within the same price range that matches your preferences as soon as it becomes available.

3. Returns Based on Preference:
– Should you decide to return a product based on personal preference after delivery, the responsibility for the return shipping costs falls on you.
– The product must be returned in a non-conditional state to our company. Please note, in such cases, the shipping costs are not refundable. However, you will have the opportunity to select any other product from our range as an exchange, without any additional cost, except for the aforementioned shipping charges.

Guidelines for a Valid Return:
– To initiate a return, the customer must provide photographic evidence of the defect or discrepancy in the product received.
– All returns must be initiated within a specified timeframe from the date of delivery. Please refer to our website for detailed information on the return window.
– Products must be returned in their original condition, with all tags attached and in their original packaging.

Important:
– We reserve the right to reject returns that do not meet our return policy conditions.
– Our customer service team is here to assist you through the return process. For any queries or assistance, please contact us at – +8801744344740.

We at NQ Products strive to make your shopping experience enjoyable and hassle-free. Our return policy is designed to provide you with peace of mind, knowing that we are here to support you every step of the way. Thank you for choosing NQ Products for your wholesale clothing needs.