Refund Policy

At NQ Products, we prioritize customer satisfaction and understand the importance of a clear and fair refund policy. Our refund policy is designed to provide assurance and trust in our services, ensuring that our customers can shop with confidence.

1. Eligibility for Refund:
– Refunds are processed based on the condition that the item received is defective, significantly different from the description, or if the correct item cannot be provided as a replacement.
– Items must be returned in their original condition, with all tags attached and original packaging intact.

2. Processing Refunds:
– Upon receiving the returned item, our team will inspect it to ensure it meets our return conditions. Once approved, we will initiate the refund process.
– Refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer’s policies.

3. Non-Refundable Items:
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Custom or personalized orders, unless defective or not as described, are not eligible for a refund.

4. Exchange Instead of Refund:
– If a product is returned based on preference rather than defect, we offer the option to exchange the item for another product of equal value from our selection.

5. Refund Due to Unavailability:
– In cases where a replacement product is not available and you do not wish to select an alternative, a full refund will be issued.

6. Refund Initiation:
– To request a refund, customers should contact our customer service team with their order number and details about the product they wish to return. We may require proof of purchase or photographs of the item for verification.

7. Important Notes:
– We reserve the right to refuse a refund if the returned product does not meet our return policy criteria.
– Please allow adequate time for the refund to be processed and reflected in your account. We appreciate your patience during this period.

At NQ Products, we are committed to ensuring a transparent and straightforward refund process. Our goal is to resolve any issues efficiently and to your satisfaction. For further assistance or clarification on our refund policy, please do not hesitate to contact our customer support team. We’re here to help make your shopping experience with us as enjoyable and worry-free as possible.